Use this directory to contact us by phone or mail.
General questions, comments or technical assistance may be submitted online by clicking the Online link at the bottom of the page:
General Information
Customer Service Center
Claim inquiries and general information
Mailing Address:
Customer Service
P.O. Box 30042
Reno, NV 89520-3042
Phone: (877) 638-3472
Nevada Medicaid Central Office
State policy inquiries and Fair Hearing requests
Mailing Address:
1100 East William St.
Suite 102
Carson City, NV 89701
Phone: (877) 638-3472 and (775) 684-3600
Medicaid Recipient Customer Service
Las Vegas District Office: (702) 668-4200
Reno District Office: (775) 687-1900
All other areas: (866) 569-1746
Automated Response System (ARS)
Recipient eligibility, recent payments, claim status, and prior authorization information via phone
Phone: (800) 942-6511
Electronic Verification System (EVS)
Recipient eligibility, claim status, prior authorization status, provider payments

Note: For EVS, there can only be one provider administrator for each NPI/FEIN/zip code. The provider administrator must register as a "Provider" and will be responsible for creating delegates for that provider. If you do not know who the provider administrator is in your office, call the Customer Service Center at (877) 638-3472.

Mailing Address
Mail claims (CMS-1500, UB and ADA), claim appeals, and other written correspondence to:
Nevada Medicaid
P.O. Box 30042
Reno, NV 89520-3042
For claim appeals, write "Attn: Claim Appeals" on the envelope. For claim inquiries and all other written correspondence, write "Attn: Customer Service" on the envelope.
Web Sites
Nevada Medicaid Web Site
Web announcements, billing manual, billing guidelines, forms, pharmacy information
DHCFP Web Site
Medicaid Services Manual, rates, policy updates, public notices
Provider Training
Mailing Address:
Provider Training
P.O. Box 30042
Reno NV 89520-3042
Electronic Billing
Mailing Address:
EDI Coordinator
P.O. Box 30042
Reno, NV 89520-3042
Phone: (877) 638-3472 (select option for "Electronic Billing")
Fax: (775) 335-8593
Email: NVMMIS.EDIsupport@dxc.com
Managed Care Organizations (MCOs)
The Nevada Medicaid and Nevada Check Up contracted Managed Care Organizations (MCOs) are AMERIGROUP Community Care and Health Plan of Nevada.
AMERIGROUP Community Care
Provider Contracting - TJ Dahna
Phone: (702) 228-1308, ext. 59823
Email: nv1provsvcs@amerigroup.com
Provider Inquiry Line
(for eligibility, claims and pre-certification)
Phone: (800) 454-3730
Notification/Pre-certification
Phone: (800) 454-3730
Fax: (800) 964-3627
Claims Address
AMERIGROUP Community Care
Attn: Nevada Claims
P.O. Box 61010
Virginia Beach, VA 23466-1010
Amerigroup Nevada Member Services
Phone: (800) 600-4441
Website: www.myamerigroup.com/nv
Health Plan of Nevada (HPN)
Provider Contracting
(800) 745-7065

Member Services
Phone: (800) 962-8074
Fax: (702) 240-6281
Claims Address
Health Plan of Nevada
P.O. Box 15645
Las Vegas, NV 89114
Provider Enrollment
Mailing Address:
Provider Enrollment
PO Box 30042
Reno, NV 89520-3042
Phone: (877) 638-3472 (select option for "Provider Enrollment")
Fax: (775) 335-8593
Prior Authorization
Prior Authorization
Phone: (800) 525-2395
Fax: (866) 480-9903
Prior Authorization for Dental and Personal Care Aide
Mailing Address:
"Dental PA" or "PCA PA"
P.O. Box 30042
Reno, NV 89520-3042
Phone: (800) 525-2395
Dental Fax: (855) 709-6848
PCA Fax: (855) 709-6846
Prior Authorization for All Other Service Types (except Pharmacy)
Phone: (800) 525-2395
Fax: (866) 480-9903
Mail prior authorization appeals to:
Nevada Medicaid
Nevada Prior Authorization - Appeals
6700 SW Topeka, Bldg 283J
P.O. Box 19287
Topeka, KS 66619-0287
Pharmacy
Customer Service Center
Pharmacy prior authorization requests
Phone: (855) 455-3311
Fax: (855) 455-3303
Technical Call Center
General pharmacy inquiries
Phone: (866) 244-8554
Pharmacy Web PA
Submit prior authorization requests online for prescription drugs. Select "Pharmacy Web PA Login" from the "Pharmacy" menu on this web site. This will take you to the EVS Login. After login, prescribers will see a link for Pharmacy PA.
Public Hearings
Providers are welcome to attend public hearings and voice their opinion on policy changes. Call the number below to receive electronic or written notices of scheduled public hearings.
Phone: (775) 684-3681
PASRR/LOC
Phone: (800) 525-2395
Fax: (855) 709-6847
Third Party Liability (TPL) Identification and Recovery
If you believe a recipient's private insurance records are incorrect, please contact Health Management Systems, Inc. (HMS) at:
Mailing Address:
HMS - NV Third Party Liability
P.O. Box 12610
Reno, NV 89510
Phone: (775) 335-1040
Toll Free: (855) 528-2596
Fax: (972) 284-5959
Email: NVTPL@hms.com
If you believe a recipient's Medicare record is incorrect, please contact the DHCFP at:
Electronic Health Records (EHR) Incentive Program
Customer Service Center
CGI Business Services
Phone: (888) 639-3452
Email: NV_Support@NVEHRsupport.com
On this website and on documents posted herein:
Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes, descriptions and data are copyrighted by the American Medical Association (AMA) and the American Dental Association (ADA), respectively, all rights reserved. AMA and ADA assume no liability for data contained or not contained on this website and on documents posted herein.

CPT is a registered trademark ® of the AMA. CDT is a registered trademark ® of the ADA. Applicable FARS/DFARS apply.

The Nevada Division of Health Care Financing adheres to all applicable privacy policies and standards, including HIPAA rules and regulations, regarding protected health information. Click here to see the State of Nevada Online Privacy Policy.

Online questions, comments or for technical assistance
For technical assistance contact:
Phone: 1-877-638-3472
Fax: 1-775-335-8593
Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes, descriptions and data are copyrighted by the American Medical Association (AMA) and the American Dental Association (ADA), respectively, all rights reserved. AMA and ADA assume no liability for data contained or not contained on this website and on documents posted herein.

CPT is a registered trademark ® of the AMA. CDT is a registered trademark ® of the ADA. Applicable FARS/DFARS apply.

R5.0 - © 2016, 2017 DXC Technology Company. All rights reserved.

The Nevada Division of Health Care Financing adheres to all applicable privacy policies and standards, including HIPAA rules and regulations, regarding protected health information. Click here to see the State of Nevada Online Privacy Policy