URGENT NOTIFICATION: Update regarding the Electronic Visit Verification (EVV) claims processing error. Nevada Medicaid did not receive some claims from Sandata (Optum) in time for the February 06, 2026 financial cycle. The issue was resolved this week. EVV providers can contact Sandata Technologies at (833) 545-0394 or
support@sandata.com for assistance.
Known System Issues-Click HERE
Top 10 Claim Denial Reasons and Resolutions/Workarounds for December 2025 Professional Claims. See
Web Announcement 3789.
Top Prior Authorization Denial Reasons for the Fourth Quarter of 2025. See
Web Announcement 3830.
Attention Providers Using the Authorization Criteria Function: Results that return prior authorization (PA) requirements are accurate. For results that return “There are no records found based on the search criteria,” there may be a PA requirement if limits have been exceeded. To verify PA requirements, please refer to the Medicaid Services Manual (MSM) Chapter for your service type at
dhcfp.nv.gov and the Billing Guide for your provider type at
www.medicaid.nv.gov.